Last updated: 26 September 2026
How delivery works
Because every order starts with a conversation, we confirm the delivery method, cost and estimated arrival with you before you pay. Hats travel in a sturdy hat box so the brim keeps its shape.
Collecting from the atelier
If you're coming for a final fitting, you can take your piece home with you, with no shipping needed.
Shipping costs
Shipping costs depend on your location and chosen delivery speed, and are included in your quote.
International orders
Outside the US? Get in touch. Where we can ship to your country, we'll confirm options and costs. Any customs duties or import taxes are set by your country and are usually paid by the recipient.
Returns & alterations
Made-to-measure pieces are cut for you, so they aren't usually returnable unless faulty. If something doesn't fit as it should, email hello@modistlane.com and we'll adjust it. That's what the fittings are for.
Damaged or lost parcels
If your order arrives damaged or doesn't arrive, contact us straight away and we'll resolve it with you and the carrier.